| Device does not respond (Status LED always
off). |
- The capacity of the rechargeable buffer battery is depleted.
|
| Communication problems (between Lizzox Pure Flood
and
myDatanet server) |
- Use the "OnSite
Companion" smartphone
app to synchronise the device log with the myDatanet server and open the device log on
the myDatanet server.
- The capacity of the rechargeable buffer battery is virtually depleted.
|
| Synchronisation between device and server not possible via "OnSite
Companion" smartphone app. |
- Reduce the distance between Lizzox Pure Flood
and
smartphone and try to avoid obstacles such as walls and similar.
- Check the internet connection of the smartphone
- Check whether the most recent version of the "OnSite
Companion" app is installed on the
smartphone
- The capacity of the rechargeable buffer battery is virtually depleted.
|
| Transmission cannot be triggered |
- Use the "OnSite
Companion" smartphon
eapp to synchronise the device log with the myDatanet server and open the device log on
the myDatanet server.
- The capacity of the rechargeable buffer battery is virtually depleted.
|
| Not all or no data is available on the server. |
- The connection was aborted during the transmission, which is indicated by a
time-out entry in the connection list (see "myDatanet Server Manual " 805002). Lösung:
Übertragung auslösen oder auf die nächste zyklische Übertragung warten.
- The assignment of the device and site is not correct (see Site or Creating the site).
- The measurement data and configurations have not yet been synchronised
between the Lizzox Pure Flood
and the myDatanet server using the "OnSite
Companion" smartphone app (only
applicable if no suitable mobile network is available at the operating location
of the Lizzox Pure Flood
).
|
| The data on the universal input is not plausible. l |
- Check the cable connections (see Connecting the sensors)
- Check whether the output signal of the sensor used is compatible with the
electrical characteristics of the universal inputs (see Technical details about the universal inputs).
- Check whether the universal input configuration matches the sensor output
signal (see Universal channel).
- Check whether the ext. warmup time has been selected suitably for the sensor
that you are using (see tab "Sensor supply" in chapter Device settings ).
- Check whether the sensor supply VOUT has been selected suitably for the sensor
that you are using (see tab "Sensor supply" in chapter Device settings ).
|
| The data of the Modbus measurement channels (RS485 interface) is not
plausible. |
- Check the cable connections (see Connecting the sensors)
- Check whether the sensor used is compatible with the electrical
characteristics of the interface (see Technical details about the RS485 interface).
- Check whether the configuration of the interface matches the output signal of
the sensor (see tab "Interfaces" in chapter Device settings ).
- Check the settings of the load resistance (see tab "Interfaces" in chapter
Device settings ).
- Check whether the Modbus address and the server address have been selected
correctly upon configuration of the Modbus measurement channels (see Sensor settings).
|
| Water level is not plausible. |
- Check the value for "Installation height" selected matches the actual
installation situation (see Sub Level settings).
|
| Alarm state of a measurement value was not detected. |
|
| Alarm state was not transferred although the data is present. |
- Check the confiurations of the "Smart actions" (see Edit Smart Action)
- The connection was aborted during the transmission, which is indicated by a
time-out entry in the connection list (see "myDatanet Server Manual " 805002). Solution:
Trigger transmission or wait for the next cyclical transmission.
|
| Alarm message was not sent although the alarm was signalled. |
- Check the settings of the alarm schedule (see "myDatanet Server Manual " 805002)
- Check the address data of the alarm schedule (see "myDatanet Server Manual " 805002)
|
