Troubleshooting and repair

General problems

Problem Cause/solution
Communication problems (between BLE Radar and the data logger)
  • Reduce the distance between the BLE Radar and the data logger, and try to avoid obstacles such as walls and similar.
  • The capacity of the battery is virtually depleted.
The measurement values "water level" and "distance" are not plausible
  • The alignment of the BLE Radar is incorrect. The angle between BLE Radar and the surface to be measured should be exactly 90° if possible.
  • The capacity of the battery is virtually depleted.
  • Check whether there are any interfering objects between BLE Radar and the surface to be measured.
  • Check whether the flag "Underflow" and or the flag "Level Underflow" are set for the measurement value "Status of the distance" (see Measurement values provided).
The measurement value "water level" is not plausible

  • Check the values currently saved for "mounting height" and "trimming" on the BLE Radar .
  • The alignment of the BLE Radar is incorrect. The angle between BLE Radar and the surface to be measured should be exactly 90° if possible.
  • The capacity of the battery is virtually depleted.
  • Check whether there are any interfering objects between BLE Radar and the surface to be measured.
  • Check whether the flag "Level Underflow" is set for the measurement value "Status of the distance" (see Measurement values provided).